Shree Vitthal-Rukmini Temple UK  |  Registered Charity No. 1214057  |  Updated [ 07 / 2026 ]

We, Shree Vitthal-Rukmini Temple UK, use and process personal data collected from our patrons, supporters, volunteers and customers. This enables us to manage our relationships, deliver our online store, work more efficiently and raise funds effectively.

Please read this Privacy Notice carefully, along with any other information mentioned, to help you understand how we collect, use and store your personal information.

1. Who we are

We are Shree Vitthal-Rukmini Temple UK, a registered charity working with an objective to create the first-ever Vitthal-Rukmini temple outside India in the UK, bringing a piece of Indian spiritual heritage to Europe.

Wherever we say ‘you’ or ‘your’, this means you or any authorised person who engages with us on your behalf. When we say ‘we’, ‘us’ or ‘our’, we mean Shree Vitthal-Rukmini Temple UK, which acts as data controller in respect of your personal data.

2. Where we collect information from

We collect information in the following ways:

• Information you share with us: We may obtain personal information from you when, for example, you sign up for one of our programmes or events, apply to become a volunteer, take part in an event, donate to us, purchase merchandise from our online store, or join our mailing or marketing list.
• Information from third parties: Sometimes, we receive information about you from independent third parties, but only where you have given them permission to share it with us. For example, fundraising sites such as JustGiving, or our online store and payment providers, may pass along your information. You should check their privacy notice when you provide your information to understand how they handle it. Once we receive it, it will be covered by our Privacy Notice as well as by the originating third party.
• Information in the public domain: We may obtain some information from publicly available sources such as Companies House, the Charity Commission register, or open postings on social media such as Facebook and LinkedIn. This is not an exhaustive list of public sources.

3. Information we collect

The types of personal information that Shree Vitthal-Rukmini Temple UK collects may include:

• Your title, name, gender and date of birth.
• Your contact details (address, email, phone number) and your delivery address.
• Your contact preferences.
• Order information, such as the products you have purchased, order value, order reference and purchase history.
• Your IP address, location, browser type and information on how you interact with our website.
• Payment information. Card and payment details are collected and processed securely by our online store and payment providers in line with Payment Card Industry (PCI) standards. We do not receive or store your full card details.
• Any other information provided by you at the request of Shree Vitthal-Rukmini Temple UK.

For volunteers, we collect a few basic details such as your name, home address, an email address and telephone number. We may ask to see documentary evidence so we can verify your identity. Once that is done, we will only keep the relevant details, not a copy of your documents.

In some cases, we will ask to check whether you have a criminal record using the Disclosure and Barring Service (DBS). We would put you in touch with the relevant members of our organisation to arrange a check.

In your interests, we may ask you to provide the contact details of someone we can get in touch with if you are involved in a medical or other emergency. Please make this person aware that their details have been passed to us and will be destroyed as soon as your volunteering activity stops.

Where appropriate, we may also ask your interests and motivation for supporting Shree Vitthal-Rukmini Temple UK. We will never make this question mandatory, and only want to know the answer if you are comfortable providing it.

4. What we do with your information

We will only use your information where we have your consent, or we have another lawful reason for using it. If you support us, for example by donating, volunteering, registering to fundraise, purchasing from our store, or signing up for an event, we will mainly use your information to:

• Provide you with the information, activity, services or products that you asked for.
• Process, fulfil and deliver your order, and keep you updated on its progress.
• Handle returns, exchanges, refunds and any queries about your order.
• Provide you information about other activity, services or products we think might interest you where you have consented to being contacted.
• Administer your donation or support your fundraising, including processing Gift Aid.
• Send you surveys, and for market research.
• Invite you to events and volunteering opportunities.
• Keep a record of your relationship with us and record the contact we have with you.
• Meet our legal and accounting obligations, including keeping records of sales and payments.

5. Legal basis for processing your information

Under the UK GDPR and the Data Protection Act 2018, we must have a legal reason to collect, keep and use your data. We rely on the following legal bases:

• Consent.
• Performance of a contract – where you buy products from us, we process your information to take and fulfil your order and to provide after-sales service.
• Legal obligation – for example, keeping financial records for the period required by law.
• Legitimate interests.

We process your personal data for our legitimate interests to allow us to run Shree Vitthal-Rukmini Temple UK as a charitable entity effectively and in pursuit of our objectives. When we do so, we consider and balance any potential impact on you and your rights. We will always ensure that your personal data will not be used where our interests are overridden by the impact on you.

Examples where we process your data for our legitimate interests:

• Direct marketing: We will send marketing and fundraising requests which further the aims and objectives of Shree Vitthal-Rukmini Temple UK and do not unduly impact the rights of the individual.
• Profiling and analysing information: We carry out limited profiling and research to help us understand our donors, customers and potential supporters. We may analyse personal information we collect about you, including how you have engaged with us previously, demographic information and information in the public domain.

You can opt out of your data being used for profiling and analysis by contacting us using the details in the “Contact us” section.

6. Who we share information with

We are committed to protecting your data. It will never be sold to external organisations and will only be disclosed to those acting as our agents and data processors carrying out work on our behalf. Where we enter a relationship with an external party, any such arrangement will be subject to a formal agreement to protect the security of your data. These parties may include:

• Our online store and ticketing platform (Ticket Tailor), which operates the checkout for our store. Ticket Tailor processes your order and contact details and operates under its own privacy policy.
• Payment providers who securely process card payments on our behalf in line with PCI standards.
• Delivery and courier partners, where we need to share your name and delivery address so your order can be sent to you.
• Suppliers who send out communications on our behalf, such as invitations to our events.
• Our data processors within the UK or India, to enable us to deliver our objectives effectively. Where data is transferred outside the UK, we take steps to ensure it is protected by appropriate safeguards.

7. Cookies

Our website and our online store checkout use cookies and similar technologies. Some are necessary for the site and checkout to function, and others help us understand how visitors use the site so we can improve it. You can control cookies through your browser settings, and where required we will ask for your consent to non-essential cookies.

8. Your rights

Under the UK GDPR, you have the following rights in relation to your personal data:

• Right to be informed about what data we process, how, why and other key information.
• Right to request a copy of the information we hold about you.
• Right to edit and update your information.
• Right to request to have your information erased.
• Right to restrict processing of your information.
• Right to object to processing of your information, including automated decision-making and profiling.
• Right to data portability.

Where we use consent as our lawful basis, you have the right to withdraw your consent at any time. If you wish to exercise your rights, you can contact us by post, email or telephone using the details in the “Contact us” section.

9. How we keep your data safe

We aim to ensure that there are appropriate physical, technical and managerial controls in place to protect any personal information you provide to us. Despite all our precautions, no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we will always strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us, and we wish to draw your attention to this point so that you understand the risk.

10. How long we store your data for

We will hold your personal information on our systems for as long as is necessary for the relevant activities of Shree Vitthal-Rukmini Temple UK and to meet its objectives. Records relating to orders, payments and Gift Aid are kept for at least six years to meet our legal, tax and accounting obligations. If you request that we stop sending you marketing emails, we will keep a record of your contact details and appropriate information to comply with your request not to be contacted. We will not keep any information that we do not need.

11. Contact us

If you have any queries about this Privacy Notice, or any complaints regarding its administration, please contact us at:

Shree Vitthal-Rukmini Temple UK

Website: vitthalrukmini.org.uk

Email: temple@vitthalrukmini.org.uk

Tel: +44 20 3925 0925

Mob: +44 7768 679194

12. Further information

The laws governing how your personal data can be used are the UK General Data Protection Regulation and the Data Protection Act 2018. You can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk to find out more or report a concern. The ICO is the UK’s independent authority set up to uphold information rights in the public interest.

By providing us with personal information, you consent to its collection and use as set out in this Privacy Notice. We aim to be clear, transparent and to use your information in a way that you would reasonably expect.

This Notice was updated in [ 07 / 2026 ]. We may update this Notice from time to time, so please check it regularly.